Product Warranty

At Chilled Solution, we stand by the quality and reliability of every product we sell. That’s why all of our products come with a manufacturer’s warranty, giving you peace of mind with every purchase. The typical warranty period ranges from 1 to 3 years, depending on the product and brand. You’ll find the specific warranty details on each product page under the “Specifications” or “Product Description Table".

Who Provides the Warranty?

Please note:

Warranty coverage is provided directly by the manufacturer, not by Chilled Solution. This means all claims, repairs, or replacements must be arranged with the manufacturer according to their specific warranty terms.

How to Find Warranty Information

You can find details about a product’s warranty on the individual product page. Each brand may have different conditions and claim processes. We recommend reviewing this information before purchase.

How to Make a Claim

If you need to make a claim:

  1. Locate the manufacturer’s warranty policy (usually included with your product or available on their website).

  2. Contact the manufacturer directly using the details provided in the warranty paperwork.

  3. If you can’t find the right contact or paperwork, feel free to get in touch with us at sales@chilledsolution.com, and we’ll be happy to point you in the right direction.

Please Note:

  • Customers are responsible for registering their product (if required) and initiating any claims directly with the manufacturer.

  • Warranty terms vary by brand and may exclude certain types of use, installation methods, or damage.

What’s Covered?

Warranty coverage varies by manufacturer, but generally includes:

  • Protection against manufacturing defects

  • Cover for parts and labour (specific terms depend on the brand)

  • Support in arranging repairs or replacements when required

Got questions?

If you have any questions or need help identifying the correct manufacturer contact, we’re happy to assist.