Privacy Policy

Company: GOWLO LTD
Trading As: Chilled Solution
Company Number: 13417113
Address: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom
Email: info@chilledsolution.com

1. Introduction

At Chilled Solution, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from www.chilledsolution.com (the “Site”).

2. Personal Information We Collect

A. Device Information

  • Examples: IP address, browser type, time zone, cookie data, pages viewed, search terms, and site interactions.

  • Purpose: To load the Site correctly and analyse Site performance.

  • Collected via: Cookies, log files, tags, and pixels.

  • Shared with: Shopify (our eCommerce platform).

B. Order Information

  • Examples: Name, address, email, phone number, payment details.

  • Purpose: To process orders, deliver products, issue invoices, and prevent fraud.

  • Collected via: Your entries at checkout.

  • Shared with: Shopify and relevant payment and shipping providers.

C. Customer Support Information

  • Examples: Email, phone number, name, order history.

  • Purpose: To provide support and improve service quality.

  • Collected via: Direct interactions.

  • Shared with: Internal team only, unless stated otherwise.

3. Use of Personal Information

We use your personal data to:

  • Fulfil and manage your orders.

  • Communicate with you.

  • Screen orders for risk or fraud.

  • Offer personalised ads (where consented).

  • Improve our store’s performance and user experience.

4. Minors

Our website is not intended for use by individuals under the age of 13. If we become aware that a child has submitted personal information, we will delete it immediately. Please contact us if you believe this has occurred.

5. Sharing Personal Information

We only share your information with third parties to help us fulfil our obligations to you, such as payment processing, order fulfilment, and marketing.
Examples include:

We may also share data if required to comply with legal obligations or enforce our terms.

6. Targeted Advertising

We use your information for personalised ads across platforms such as:

7. GDPR (EU Residents)

If you reside in the EEA, you have the right to:

  • Access your data

  • Request correction or deletion

  • Object to processing

  • Data portability

Data is initially processed in Ireland and may be transferred to Canada and the USA. More on Shopify's GDPR compliance: Shopify GDPR Guide.

8. CCPA (California Residents)

You may:

  • Request access to your data

  • Request deletion or correction

  • Appoint an authorised agent to act on your behalf

To exercise your rights, contact us at: info@chilledsolution.com

9. Cookies

We use cookies to:

  • Improve browsing

  • Track user behaviour for analytics

  • Support shopping functionality

You can manage cookies in your browser settings. For more: All About Cookies

10. Do Not Track

Our site does not respond to Do Not Track signals due to inconsistent industry standards.

11. Changes

We may revise this policy from time to time. Updates will be posted on this page with the latest revision date.

12. Contact Us

If you have any questions, concerns, or wish to exercise your data rights, please contact:
info@chilledsolution.com
GOWLO LTD, 61 Bridge Street, Kington, HR5 3DJ, United Kingdom
Supervisory Authority (UK): ICO – Make a Complaint