Price Match Promise

Here at Chilled Solution we want our customers to have the best possible shopping experience when they shop with us. If you find the product(s) you are looking for listed cheaper on a UK competitors website we will certainly match or beat the price.

To be eligible for a price match you must meet the requirements listed bellow: 

• It must be an identical product in the exact same colour, size, finish and style.
• The product must be in stock on our own website and the competitor website.
• The Price Match is only applicable to the actual price displayed on a competitor’s website plus any delivery costs.
• It does not include other offers that they may have e.g. a 10% discount code, voucher or ‘free sample’ offers.
• The Price Match Promise does not apply to marketplace sites such as eBay or Amazon.
• The Price Match Promise does not include Supermarkets or Wholesale outlets
• The Price Match Policy has a fair usage policy and does not apply to orders over 3 products
• The competitor must be an online only retailer, they may not have a retail location.
• The price must be displayed on the competitor website in GBP (£) so we can make a clear comparison.
• The product must be full price and not reduced at the time of your request.

We do have the rights to:

• Refuse the price match promise if it results in profit loss or unacceptable profit margins.
• We may discontinue the price match promise at any time.
• We can’t offer the price match promise with products which have already been purchased from us. You must inform us before you buy the product so that we can send you a draft order.

If you have any further questions please get in touch by e-mailing sales@chilledsolution.com or call us on 03330507430 we would love to hear from you.